If you're new to Aromaleigh, please read!

Hi there, and welcome! Aromaleigh is a one woman artisan crafter of loose powder mineral cosmetics. I've been crafting mineral foundations for almost 30 years, and they're my flagship products. I offer one of the most extensive shade ranges of mineral foundation, and my products are affordable and available in a range of sizes to suit every need or budget. 

I've had an influx of new customers that formerly used foundation from larger brands and are potentially unfamiliar with how working with a one person, artisan handcrafter is different. This message strives to educate in hopes increased understanding leads to patience during order fulfillment and customers that purchase samples before ordering full sizes.


Alima/Everyday Minerals were much larger companies than Aromaleigh. Their product was mass manufactured, distributed globally, and shipped rapidly using fulfillment centers.


Aromaleigh is an entirely different type of company.


One woman. Handcrafting since 1998. No mass manufacturing. No fulfillment centers. Just one hard working, passionately creative person handling every aspect of your order.

First, order processing time. Good things come to those who wait! Items aren't mass manufactured and sitting in a warehouse, ready to ship. Everything is formulated and packed to order, by me. What this means is that your order can't ship immediately or almost immediately. Orders are processed in groups and taken to the post office twice per week.

Your order will take a reasonable amount of time. This is called "turnaround time" and it's advertised at the top of every page of my website. Scroll up and you'll see it. Right now you should anticipate 3-14 business days in-house processing time. Most orders ship within 3-6 business days. Larger and more complex orders can take longer. Order volume and any recent coupon sale impacts order processing time.


I strive to get mineral foundation sample orders shipped as quickly as possible, even moving them ahead of larger orders so that your wait time is less. I know how excited you are to find a new brand that works for you, and finding your perfect match is the first step! 

Your order is FINAL once placed. No cancellations. I begin work on orders immediately and am charged nonrefundable fees to process your card or paypal. If you email asking if you can cancel your order? I've already charged it, printed it, and am working on it. Asking to cancel after committing to your order isn't ok. I'm a one person business and my time and resources go into each order. Thank you for respecting this.

I offer affordable samples of ALL of my loose mineral products, and am happy to fill your sample orders! You can order as many samples, as often as you like. Because I offer these samples, my product is non-returnable and non-exchangeable.

I encourage you to order SAMPLES if you are trying to find a mineral foundation match. Ordering a full size jar and then finding it's not your match is a waste of your money, as the product can't be returned or exchanged.


When you contact customer service, you're directly contacting me, the sole owner of Aromaleigh. I deeply appreciate it when emails are courteous. Unfortunately, there's been many in the last few months that have not been, and I don't deserve that.

I have a long history of happy customers and if you have any concerns you'd like addressed about my products or personal customer experiences, you're invited to post in my private customer Facebook group, Aromaleigh Aficionadas. There's close to 800 customers in the group as of this date, and it may help you to hear first-hand from real customers, of their experience with my products and business. You may also contact me via the website contact form.

Thank you for reading, and if you're willing to take the plunge? WELCOME to Aromaleigh. I'm very happy to serve your natural beauty needs and I look forward to filling your first sample order!

Sincerely,

Cristiana