12/30/2020 -- Current in-house turn-around is 2-14 business days. USPS delays are extensive due to volume and COVID. We all must be patient and wait for our orders to arrive. USPS is in crisis, and there’s nothing I can do to force package movement or delivery. Thank you.
Use the contact form below to send a message me.
REQUESTS FOR FREE SAMPLES OR FREE PRODUCT WILL BE IGNORED.
Please allow 24-48 hours for reply during business days, and 24-72 hours for reply during weekends or holiday times.
Aromaleigh is a small one woman business. Yep, just one woman- really! I handle all aspects of handcrafting, jar filling and labeling, order fulfillment and shipment- in short, it is a complex and often overwhelming job. For this reason replies can take somewhat longer. If in doubt your message has been received, please resend and check your spam/junk folder for replies from Aromaleigh.
If for some reason I have made a mistake on an order you placed, firstly- I apologize. Mistakes can and sometimes do happen. They're never done on purpose- all that's needed from you is a brief and courteous message to let me know what happened- guilt trips and long explanations about how upset and angry you are don't make this process happen faster, they only make my job more difficult. I'm just one human being handling a very complex array of tasks and I'm more than willing to correct my mistakes. Thank you for your understanding! <3
Please read the following before you send a message:
Requesting items be added on to an order, or orders to be combined?
I receive many requests to add items on to orders, or to combine two orders to save on shipping. At this time, I am not able to honor these requests. Please make sure your orders are complete AND accurate when you place them.
Requests For Free Product, Or Requests To Wholesale? I Don't Give Out Free Samples, Or Wholesale My Handcrafted Products. These requests will be deleted.
- IF YOU ARE HAVING DIFFICULTY PLACING AN ORDER, WE ARE UNABLE TO PROVIDE INDIVIDUAL TECH SUPPORT. PLEASE TRY THE FOLLOWING: Try a different browser, try a different device altogether, restart your computer, restart your phone/tablet, try to place your order at a different time, try a different payment method (if you are trying to use paypal, try a credit card instead or vice versa), make sure your security settings (if you use a security program such as Norton) aren't set so high that you're disallowing online ordering. Thank you for your understanding- individually troubleshooting occasional online ordering issues isn't something within the scope of what I can do.