At Aromaleigh, giving our customers prompt, quality customer service is important to us. We are happy to assist you. If you have any questions, please refer to the list of Frequently Asked Questions below. If you still need help, please visit the CONTACT page.


Q: When is my order charged?

A: Your order is charged at the time of order placement. Products are handcrafted by an artisan cosmetic formulator, so each order is considered a custom order in which items are packaged, jarred and labeled especially for you.

Q: What is your minimum order?

A: Our minimum order is $10 before shipping and tax.

Q: What is your turn-around time?

A:  Current turnaround time is displayed in a link in the menu bar on top of the site (viewable from any page of the site). Most orders are processed within the lower range of that estimate, but I feel it's important to include some additional days as "padding" in case any unforeseen circumstances arrive. Orders are processed within the advertised TAT. I am unable to delay a shipment for later processing, or hold items or orders for delayed processing. Please plan your order accordingly, taking into account the published TAT.

Not sure what turnaround time is?

Turnaround time (TAT) is a term used to describe the in-house processing time required to process your order. It doesn't include an order's transit time.

Here's an example of TAT. You place your order on a Thursday afternoon at 4 PM EST. Friday is day one of your TAT. Monday is day two, and so on. If your order ships with a four day TAT, it means your order will ship the Wednesday after order placement. Always remember that TAT doesn't include weekends or holidays.

Q: What is your return policy?

A: Because we offer affordable samples of all of our products, we do not accept returns for these items. We recommend purchase of samples to all customers so that you can test our our colors and formulas! If you receive damaged or incorrect merchandise please let us know within 5 days of your package receipt. We will be happy to correct the discrepancy via standard shipping. If something has been damaged in transit we need to claim damages from our carrier, so please hang on to all packing materials and products during the claim process.

Q: What payment methods do you accept?

A: We accept credit card payments go through Shopify. 

Q: Will I get charged sales tax? 

A: Orders in the state of South Carolina will be assessed sales tax according to your county and location. The flat state sales tax is 6%. Some locations may be charged local option taxes, so the tax rate will be higher than 6%. This is automatically calculated based on your shipping address.

Q: Can I change or add to my order once it is placed? 

A: No. Please make sure that your order is complete and accurate before you place it. Due to the nature of being a one woman company and running a business handcrafting a range of products, order changes are very difficult for me to handle. They also cause delays to your order, as well as the orders of others. Out of fairness to all customers, I maintain a policy that orders are considered final once placed.

Will you combine orders to help me save on shipping?

A: I'm unable to combine orders and issue shipping refunds. Thank you for understanding!

Please make sure that your orders are accurate and complete when you place them. As I'm a one woman shop, I don't have a lot of resources to devote to special processes on orders. I need orders to be straightforward, without requiring to be put aside or held for special processing.  It interferes with the efficient manner in which I have to process orders to stay within my TAT. To be fair to all customers, I thank you for understanding that I'm unable to provide this type of service.

What if I make a mistake? 

A: If you make a mistake on your order, please contact us IMMEDIATELY. Addresses can be fixed, and items can be removed. Forgetting a coupon code can't be changed, however. When you place an order, I'm immediately charged processing fees (paypal or credit card). If an order has to be canceled and refunded, I'm not refunded those fees- so any order refund will exclude a small processing fee to cover my out of pocket costs for accepting your order. For this reason, I urge accuracy and consider all orders final when placed.

Q: Can I use your products anywhere on my face or body? 

A: Product Use Disclaimer: I formulate products according to FDA mandates and in accordance with good manufacturing practices (GMP). Products are indicated and suggested for use on particular parts of the body (eyes, lips, cheeks, etc). Your use of any product in an area other than where it is instructed for use is done at your own risk. Please follow all label instructions carefully. 

Q: Is there a limit to how much I can order, or is my signature required for larger orders? 

A: Large orders/Signature Confirmation: We may require that the customer provide signature confirmation at time of package delivery in the case of large orders. $150+. This will be determined on a situational basis. 

A: Stipulation for large or potentially fraudulent first-time orders: I reserve the right to limit order size or quantities, or refuse any order for any reason. We may from time to time require a customer to provide additional payment verification information or we may refuse unusually large orders to avert credit card fraud. This is for customer protection, and to prevent chargebacks.

Q: What if my order gets returned or I refuse it? Is there a restocking fee? 

A: Orders that are cancelled after placement or returned after delivery are subject to a 25% restocking fee. Shipping fees are non-refundable for returned orders. If you would like a returned order to be reshipped to you, you may pay for reshipment. When you place an order you must be able to accept delivery of your order. If for any reason your order is sent back to us, refused or undeliverable, you will receive the cost of your product minus the 25% restocking fee.

This also applies to orders that you cancel prior to shipment, that are completed. Each order is custom filled and labeled for your specific order, as all items are handcrafted by me. Your placing an order signifies that you've placed a custom order for your items, and paid for them at time of ordering. 

The 25% restocking fee is to cover the cost of credit card/paypal processing fees, Shopify processing fees, my lost time, effort and materials should you decide to cancel what is a custom order for products.

Q: What are your shipping rates?

A:  I ship within the USA for $4.69 flat rate first class mail. You may choose priority mail if you wish to have faster transit, but this doesn't affect your order's TAT.

Rate Increases: Our shipping rates may increase at any time without notice due to periodic rate increases made by the United States Postal Service.

Q: What if my order tracking shows that the package is lost?

A: I will, after reasonable time has been given for a delayed or misrouted domestic package to arrive, reship your order. We do not refund, we reship.

Special notice about MAIL FORWARDING. Mail forwarding is discouraged due to increase in chance of loss or mis-delivery. I will gladly hold your order for you until you're settled at your new location. If you choose to use mail forwarding, I'm not responsible in case of loss or mis-delivery of your package. Mail forwarding puts your shipment at increased risk. I can't discourage it enough. Please wait until after you've moved, or simply ask me to hold your order.

Q: What is your policy for changes in product pricing or inventory?

A: Product pricing and inventory is subject to change without notice. When we do discontinue a product we always will try to do so with advance notice to you.

Q: Is your shopping cart secure?

A: Your security is very important to us. When you enter the order checkout, you will see “https://” This indicates a secure site area. We protect your online security with an SSL certificate.

Q: What is your privacy policy?

A: I am committed to protecting your privacy online. We do everything we can to make this online experience smooth and enjoyable. Gathering data regarding our customers is necessary in order to bill and ship orders with accuracy. Your privacy is very important to us. We do not share, sell or rent personal information that is collected with customer orders.

Q: Will I automatically receive mailings from you if I place an order? 

A: You will not be automatically added to our email newsletter mailing list if you place an order. Our newsletter is opt-in only, and is hosted by Mailchimp There is a signup box at the bottom of each page of this site, and you can opt in when you place an order.

Q: Do you ship internationally?

A: We have started shipping to CANADA, UNITED KINGDOM, Australia, and many other countries. Please click here to view our current country list, international shipping terms and rates for these areas.  

Q: Can I use or copy information from your website? What is your policy in regards to your intellectual property and copyrights? 

A: If you are a beauty blogger reviewing our products, you are welcome to use our color descriptions, link to our website, or use our color swatches in your blog posts. Please link to us and give credit, thank you! 


Intellectual Property/Copyrights/Trademarks: No part of this site is reproducible without written permission. All material and products © Aromaleigh Cosmetics. All Rights Reserved.

All site content (text, photos, product names, recipes and descriptions, design elements, typography, programming, marketing and advertising concepts) is the Intellectual Property and/or Trademark/Copyright of Aromaleigh, Inc. and is protected by US Copyright and Trademark Law. Aromaleigh and the Aromaleigh logo is a registered trademark of Aromaleigh Cosmetics.  All product names are trademarks of Aromaleigh. All product ingredients and descriptions (“recipes”) are protected by common law copyright. Aromaleigh’s packaging design and decorations, as well as the graphic appearance of our website, products and marketing materials represent a distinctive “trade dress”. Aromaleigh will take legal action for any violation of our distinctive trade dress. Legal action will be taken for any violation or unauthorized use of our Intellectual Property, Copyrights and Trademarks.