TAT

My advertised TAT is found in the top announcement bar on this website. 

Turnaround time (TAT) is a term used to describe the in-house processing time required to process your order. TAT begins counting the business day after your order is placed. It does NOT include holidays or weekends.  It also doesn't include an order's transit time.

Here's an example of TAT. You place your order on a Thursday afternoon at 4 PM EST. Friday is day one of your TAT. Monday is day two, and so on. If your order ships with a four day TAT, it means your order will ship the Wednesday after order placement. Always remember that TAT doesn't include weekends or holidays.

Below is a graphic representation of how to determine where your is within the TAT. Please note that not all orders will take this long! It depends on what you order, how many orders are before you and how quickly those orders are getting processed. It's highly variable.

I ask that you please don't write in to customer service asking for order status while your order is still well within the advertised TAT. You will be directed back to this page.

New customers sometimes ask, "I don't understand why I have to wait so long. Please explain" or "Where is my order, I placed it ten days ago and haven't gotten any updates"

Aromaleigh is a very small one woman company, so all aspects of your order are handled in-house, by me. Your order will ship within my advertised TAT (See the top announcement bar on this website). If there is ever a reason why your order cannot be completed within my advertised TAT, I will contact you personally. 

I will always try to get your orders out as quickly as possible, but I do need to allow this time period to handle your order in case there are any products that I need to make from scratch. The majority of items on the website are packaged custom for your order. This takes time and organization. Sometimes your order may ship very quickly. Other times it may require the full TAT. 

Thank you for your patience and understanding. I've been in business for almost 30 years and over the decades have shipped hundreds of thousands of orders as a handcrafter. I have a unique business model, but once you get accustomed to the potential wait time, you'll be able to plan your orders ahead of time to allow for it.

Also, if you have placed an order, please note that your order's email confirmation contains this information and a link to this page. Example of that email is below: